Customer Care Agent

Do you have a genuine interest in providing excellent customer service, enjoy communication and want to have a key role in creating the best customer service online? Then you might be the person we are looking for! 

About the job

As a Customer Care Agent at Chiquelle's HQ at Kungsgatan, Stockholm, your responsibility is to deliver the best possible service to our customers through all our digital channels.

What you will do 

  • Provide exceptional customer service through email, social medias and live chat.
  • Always be up-to-date with our product assortment to be able to offer expert advice on our products and latest collections.
  • Working with speed together with the Customer Care team to ensure we reply all our customers in a timely manner. 

About Chiquelle.com

Always loved to join a fast-growing company, where your passion for e-commerce and service becomes a career? Chiquelle.com is a 6 times award winning e-commerce company that was established in 2012. We are looking for motivated, committed and awesome people that share our values of respect, inspiration, innovation and hard work. At Chiquelle.com you will be working alongside like-minded, experienced, talented and creative people in a dynamic environment which is changing rapidly. Take this chance and you won’t regret it - we promise! 

Who you are

To be successful in this role we believe you are well organized, have great communication skills and you understand the value of great customer service to our brand. You have the customer in mind in everything you do as well as an understanding of their needs. Your writing is fluent in both Swedish and English. Writing skills in one additional Scandinavian language is a merit. Preferably you have been working with customer service- related tasks before, but we believe your personal skills and ambitions are more important. 

You will be working at our Headquarters in Stockholm City. The position is full time Monday-Friday and has a probationary period of 6 months. We'd prefer for you to join us in November if possible, start date upon agreement. 

Due to Covid-19, all Chiquelle employees are currently working part time from the Headquarters in Stockholm and part time remotely. We want you to be up for the task of onboarding a new job partially remote as well as being up for changes that might be made to the hybrid policy, depending on Covid-19 circumstances. We do believe there are great benefits of working together at the office to some extent, when circumstances let us do so safely and productively. 

How to apply

We are interviewing on an ongoing basis. If you believe you are the right candidate for the position, please attach your CV and Cover letter with your application and submit it no later than September 27th. Applications submitted later than September 27th will be reviewed when time allows. 


If you have any questions about the position please contact us at careers@chiquelle.com

 

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Chiquelle HQ

Chiquelle.com is a place where your passion for e-commerce and fashion becomes a career. It’s a fashion headquarter of value’s, respect, inspiration, innovation and hard-work. 

You will be working alongside like-minded people, talents, experienced, genius and creative people in a dynamic environment which is changing rapidly.


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email
@chiquelle.com
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